Wilken Group Privacy Statement
Wilken Group Privacy Statement
Wilken Group Limited is the holding company for several wholly and partially owned companies based in East and Central Africa. Wilken Group is incorporated in Kenya and our registered office is at Wilken House, Wilson Airport.
Your privacy is important to us and this Privacy Statement explains:
The personal data we collect.
How we process it.
What purpose we purpose it for.
Who your personal data may be disclosed by us in the context of our relation.
Your rights pursuant to the Data Protection Act 2019, with respect to the processing of your personal data.
This Privacy Statement applies to our visitors who either physically visit our premises or our website, customers, suppliers, agents, employees and all our stakeholders.
Please read the policy to understand our practices regarding your personal data and how we handle it.
We collect the following personal data you provide directly to us, and information given by your organization, our business partners, or our suppliers.
When you contact us by email on our site you may give us your personal information such as your name, telephone number and email address
When you contact us through our social media pages;
We collect or receive technical information and information about your visit automatically, such as online usage and log data when you visit or use our websites or other online Services. This information may be collected by way of Cookies. Should you consent to the use of cookies, we may receive:
Information on the device used to access our website or other online Services
Information about your location derived from your IP address if you are on a computer, or your mobile device’s more precise geolocation information.
Information about how you interact with and access our website or other online services.
If you contact us by telephone, electronic messaging or email or visit our premises physically in relation to our services, or if we contact you following contact of another nature, we will collect from you a range of information relating to you, including:
Contact Details: Name, Address, Telephone/Mobile number(s), Email and Date of Birth
Financial information: Bank account details, payment card details, details about payments to or from you and other details of products and services you have obtained through us.
Identification Details: Passport details and/or ID, Nationality
Any other relevant information that you choose to provide us with only for the necessary purpose.
This information is retained securely within our registered office. We may forward essential information such as passport details to the relevant authorities for our Air Charter services.
When you visit our premises, Wilken collects data through the CCTV system in form of images. No audio is recorded.
The data collected by the CCTV footage is for the following purposes:
To identify and prevent crime within the business premises.
To protect our employees, visitors and property.
Appropriate signs are displayed to ensure customers, clients and other visitors are aware they are entering an area covered by CCTV.
Identity and contact data from the Government of Kenya’s e-citizen and Integrated Population Registration Services platforms;
Identity and contact data from publicly available sources such as the Companies Registry and the Business Registration Service;
Social media- If you are a potential candidate for employment with Wilken, we may have received your personal data from third parties such as recruiters or external websites.
Directly from an individual;
By choosing to interact with us in any way specified the section above, you will be doing so with full knowledge and consent that we will collect and process your personal data. By consenting, you allow Us to collect, process, store, disclose and transfer your data as provided for under the Data Protection Act and the regulations thereto.
To provide and deliver your product and/or services.
To improve our advertising and marketing of our product and/or services.
To provide you with technical and customer support.
To investigate complaints and queries.
To comply with applicable law.
To perform of a contract to which you are a party or to take steps at your request prior to entering a contract
To communicate with you.
To perform confirm and verify your identity through due diligence checks.
To control access to our premises, ensure the security and safety of our staff, deter unauthorised physical access and investigate theft.
The appropriate security measures have been put in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed.
The Organisation retains your Personal Data for as long as it is necessary to conduct our business and to comply with our legal obligations. When we no longer need Personal Data, we will remove it from our systems and/or take steps to anonymize it.
We may however retain your personal data for a longer period if the retention is:
required or authorized by law.
reasonably necessary for a lawful purpose.
authorized or consented by you.
necessary for the purpose of responding to a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
for historical, statistical, journalistic, literature and art or research purposes.
Pursuant to the DPA, you may have the following rights:
The right to be informed;
The right access your personal data in our custody;
The right to object to the processing of all or part of your personal data;
The right to correction of false or misleading data; and
The right deletion of false or misleading data about you.
To exercise your rights as outlined above or find out more information about this privacy policy, you can contact us at the physical address and/or email provided.
From time to time, we may update this Data Protection Policy and the "Effective Date" above will change. Ensure you review it periodically and if there are significant changes to Wilken Group Data practices, we will provide an update online where appropriate.